Shipping & Returns

Returns Policy

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at glamourbyklashes@gmail.com.

If an item may be considered defective, please email glamourbyklashes@gmail.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by glamourbyklashes.com, you will be eligible for a refund or replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. All returns should be shipped at: Glamour By K Lashes Returns, P.O. Box 7543, Van Nuys, CA, 91409. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from glamourbyklashes.com orders.In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.

International

Do you ship internationally?
No, we do not ship internationally at this time.

Shipping

Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at glamourbyklashes@gmail.com